Loading
Loading
Loading
Loading
We recommend that you reserve appointments in advance to ensure your preferred date, time, and service provider(s) are available. You may book by calling the salon, or by using online booking via our website (existing clients only).
Our scheduling is optimized to permit the correct time needed to complete your service(s). Please help us by being on time so that we may complete your service as scheduled. If you are more than 15 minutes late, it may be necessary to reschedule your appointment.
We understand that extenuating circumstances may interfere with your appointment time. However, due to high demand for our services and respect for our stylist’s time, we ask you to provide a 24-hour notice for any appointment changes or cancellations. Appointments canceled within 24 hours will be subject to a 50% service fee charge. No shows and appointments canceled within less than 4 hours will be charged 100% of the service. Appointments may be canceled either by calling the salon or through online booking. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.
We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.
If you feel you would be more comfortable or better served by another staff member or if you’d just like to get a fresh point of view, please let us know, we won’t be offended. We work as a team here at Salon 825 and your comfort and beauty is paramount to us and we want to ALWAYS provide you with the best service possible.
In appreciation of outstanding service by stylists and salon assistants, gratuities may be given at your discretion. Due to the high cost of credit card processing fees, we ask that gratuities be given by cash either directly or in the envelopes available at the Front Desk. Venmo is also an option.
We accept cash, checks and credit and debit cards as payment for our products and services. We accept Visa, MasterCard, Discover and American Express cards.
We believe in the products we use and recommend for hair maintenance. All product returns must be within 30 days of purchase. For all returns, we will issue a salon store credit. Gift Cards are not refundable, but they are transferable.
If you are not satisfied with your service, we will strive to make it right. We require you to notify and rebook your service within seven days of your original appointment to avoid any additional changes.
We contract with a third-party provider to provide SMS + MMS-based messaging for text marketing. By subscribing to our SMS messaging you consent to receive recurring messages from Salon 825 at the phone number provided. You may unsubscribe from receiving text messages at any time by replying STOP to our messages. Frequency may vary and standard message and data rates may apply. We are committed to honoring your privacy and personal information, We provide our third-party provider with the information needed for them to facilitate the delivery and management of our text marketing campaigns. This provider is not authorized to use your personal data for any purposes other than sending messaging on behalf of Salon 825.